frequently asked questions.

have a question? we're here. if you can't find it below email us at hello@lovedpack.com

WHOLESALE/RETAIL

Do you offer wholesale or partnership opportunities?

Yes. LovedPack works with select retailers, groomers, boutiques, distributors, and other partners that feel aligned with the brand.

U.S. retailers can order through Faire or work with us directly. We also work directly with international retailers and distributors.

You can start with individual products, a curated assortment, or the complete Four-Step Dog Beauty Ritual depending on what makes the most sense for your business.

For wholesale, distribution, or partnership inquiries, contact us HERE

INGREDIENTS & SAFETY

What does “Veterinarian Approved” mean?

Every LovedPack formula has been independently reviewed and approved by a licensed veterinarian.

Are LovedPack products sulfate-free, paraben-free, and soap-free?

Yes.

Every LovedPack formula is sulfate-free, paraben-free, and soap-free.

Is the fragrance safe for dogs?

Yes.

All fragrances are phthalate-free and formulated to meet pet-safe standards.

Are your products cruelty-free?

Yes.

Every LovedPack product is cruelty-free. We never test on animals.

What if my dog licks the product?

LovedPack products are formulated for external use only.

Accidental exposure during normal grooming is not typically a cause for concern, but we recommend preventing intentional ingestion and consulting your veterinarian if large amounts are consumed.

THE RITUAL

What is the LovedPack Ritual?

The LovedPack Ritual is a four-step dog beauty system designed to keep your dog looking, feeling, and smelling their best between every wash day.

Inspired by modern skincare routines, each step serves a specific purpose and works together to maintain a healthy, soft, fresh coat year-round.

What are the four steps?

Step 01 — Wash
The Shampoo · Monthly

A gentle cleanse that removes dirt, excess oil, and buildup.

Step 02 — Soften
The Conditioner · Monthly

Restores softness, hydration, and manageability.

Step 03 — Reset
Cloud Powder · Weekly

A waterless refresh that absorbs excess oil and revives the coat.

Step 04 — Glow
Glow Mist · Daily

A finishing mist that refreshes, neutralizes odor, and leaves every coat looking its best.

Do I need all four steps?

No.

The ritual is designed to be flexible.

Start with Wash and Soften as your monthly foundation. Add Cloud Powder and Glow Mist to maintain freshness, softness, and scent between baths.

How often should I bathe my dog?

Most dogs benefit from a bath every two to four weeks.

Cloud Powder and Glow Mist help maintain the coat between wash days.

Can I use LovedPack on puppies?

Yes.

LovedPack products are gentle enough for puppies and suitable for all breeds, coat types, and ages.

What does Ojai smell like?

Ojai opens fresh and green, with cucumber and apple softened by aquatic melon and violet. Clean musk and amber stay close to the coat, leaving behind something soft, warm and quietly familiar.

How long does the ritual last?

Wash & Soften (500ml)
Approximately 15–20 washes each, depending on coat size and coat length.

Cloud Powder (40g)
Typically lasts several months with weekly use.

Glow Mist (100ml)
Typically lasts two to three months with daily use.

Where is LovedPack made?

LovedPack products are manufactured in a GMP-certified facility following ISO 22716 cosmetic manufacturing standards.

We personally visited and audited our manufacturing partner before choosing them.

THE MOVEMENT

What is The Movement?

The Movement is our commitment to helping more shelter dogs look and feel their best.

For every bottle sold, we fund the equivalent of a shelter dog wash through rescue and adoption partners.

Not a campaign.

A permanent part of how LovedPack operates.

Why do shelter dogs matter to LovedPack?

Because grooming is more than appearance.

A clean, cared-for dog is often more comfortable, more confident, and more likely to make a positive first impression with potential adopters.

The Movement exists to help more dogs get that opportunity.

SHIPPING & RETURNS

Do you offer free shipping?

Yes.

Free U.S. shipping on orders over $50.

Do you ship internationally?

Not yet.

We're currently focused on serving customers within the United States, but international shipping is planned for the future.

How do I track my order?

You'll receive a tracking email once your order ships.

If you haven't received an update within three business days, contact us at hello@lovedpack.com.

What is your return policy?

Contact us within 30 days of delivery and we'll make it right.

What if my order arrives damaged?

Email support@lovedpack.com with your order number and a photo within 7 days of delivery and we'll send a replacement or issue a refund.