frequently asked questions.
have a question? we're here. if you can't find it below email us at hello@lovedpack.com
WHOLESALE/RETAIL
Yes. LovedPack works with select retailers, groomers, boutiques, distributors, and other partners that feel aligned with the brand.
U.S. retailers can order through Faire or work with us directly. We also work directly with international retailers and distributors.
You can start with individual products, a curated assortment, or the complete Four-Step Dog Beauty Ritual depending on what makes the most sense for your business.
For wholesale, distribution, or partnership inquiries, contact us HERE
INGREDIENTS & SAFETY
Every LovedPack formula has been independently reviewed and approved by a licensed veterinarian.
Yes.
Every LovedPack formula is sulfate-free, paraben-free, and soap-free.
Fragrance is used at less than 1% in every LovedPack formula. Ojai is phthalate-free, and every product is formulated specifically for canine skin and coat.
Yes.
Every LovedPack product is cruelty-free. We never test on animals.
LovedPack products are formulated for external use only. Prevent intentional ingestion. If your dog consumes a large amount or shows signs of irritation or illness, contact your veterinarian.
THE RITUAL
The LovedPack Ritual is a four-step system built around how care actually returns.
Wash + Soften monthly. Reset weekly. Glow daily.
Each step has a different job and a different moment, creating one complete rhythm of care from wash day to everyday life.
Step 01 — Wash
The Shampoo · Monthly
A gentle cleanse that removes dirt, excess oil and buildup.
Step 02 — Soften
The Conditioner · Monthly
Restores softness, hydration and manageability.
Step 03 — Reset
The Cloud Powder · Weekly
A waterless refresh that absorbs excess oil and brings the coat back.
Step 04 — Glow
The Glow Mist · Daily
A finishing mist for freshness, softness, scent and shine.
No.
The four steps create a complete rhythm, not a requirement.
Wash + Soften form the monthly foundation. Reset is the weekly waterless refresh. Glow is the daily finishing step.
Use the steps that make sense for your dog’s coat, lifestyle and needs.
No residue. No heavy feel. They're designed for a soft, touchable finish.
Soften is a rinse-off conditioner that leaves the coat soft without buildup when rinsed thoroughly. Glow Mist is a lightweight leave-on conditioning mist designed to finish without sticky residue when applied as directed.
Bathing frequency varies by coat type, skin, activity level and lifestyle.
LovedPack organizes Wash + Soften around a monthly rhythm, but your dog’s individual needs should come first. If your dog has a skin condition or specific veterinary needs, follow your veterinarian’s guidance.
Yes. LovedPack is formulated for puppies and adult dogs. For very young puppies or dogs with known skin conditions, check with your veterinarian before introducing a new topical product.
Ojai opens with cucumber and green apple, moves through aquatic melon and soft violet, and settles into clean musk and amber. Fresh at first, soft and warm as it wears close to the coat.
Wash & Soften (500ml)
Approximately 15–20 washes each, depending on coat size and coat length.
Cloud Powder (40g)
Typically lasts several months with weekly use.
Glow Mist (100ml)
Typically lasts two to three months with daily use.
LovedPack products are manufactured in a GMP-certified facility following ISO 22716 cosmetic manufacturing standards.
We personally visited and audited our manufacturing partner before choosing them.
THE MOVEMENT
The Movement is our commitment to helping more shelter dogs look and feel their best.
For every bottle sold, we fund the equivalent of a shelter dog wash through rescue and adoption partners.
Not a campaign.
A permanent part of how LovedPack operates.
Because grooming is more than appearance.
A clean, cared-for dog is often more comfortable, more confident, and more likely to make a positive first impression with potential adopters.
The Movement exists to help more dogs get that opportunity.
SHIPPING & RETURNS
Yes.
Free U.S. shipping on orders over $50.
Yes. We currently ship to the United States, Canada and the United Kingdom.
Shipping options and rates depend on your destination and the items in your order and are shown at checkout. International orders may be subject to duties or import taxes.
You'll receive a tracking email once your order ships.
If you haven't received an update within three business days, contact us at hello@lovedpack.com.
Contact us within 30 days of delivery and we'll make it right.
Email support@lovedpack.com with your order number and a photo within 7 days of delivery and we'll send a replacement or issue a refund.